OTEL İŞLETMELERİNDE ERİŞİLEBİLİR TURİZME YÖNELİK DÜZENLEMELERİN YETERLİLİĞİ ÜZERİNE BİR UYGULAMA: GAZİANTEP’TEKİ BİR YEREL VE BİR ULUSLARARASI ZİNCİR OTEL İŞLETMESİ ÖRNEĞİ

Abstract

In this study, in order to determine if the features of hotel facilities are suitable for accessible tourism, such traits as physical aspects, room arrangements, organizational policies, approaching of employees to handicapped customers, and the viewpoints of one local and one international chain hotel facilities on the qualification of local government concerning the challenge of accessibility were examined and compared in this manuscript. The findings of the current study indicate that there are differences in evaluation of the following subjects relevant to these two hotels; the location and environment, marketing and reservation, transportation to the hotels, entrance, reception, toilets, facilities, rooms for hearing impaired guests, emergency precautions, building installations, management, and the criteria for the staff and service.