RESTORAN İŞLETMELERİNDE MÜŞTERİ ŞİKÂYET DAVRANIŞLARI: LİTERATÜR İNCELEMESİ


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Authors

  • Sezer KARASAKAL Uluslar arası Antalya Üniversitesi, Turizm Fakültesi, Antalya, Türkiye (sezer.karasakal@antalya.edu.tr)

Keywords:

Restaurant establishments, Complaint behaviours, Satisfaction Dissatisfaction

Abstract

The aim of this study is to examine the researches conducted in national and international literature on customer complaint behavior towards restaurants. Turkish, English studies, which were open to access, conducted between 2000- 2016 werereviewed and widely found complaint behaviours were suggested. In addition to this, variables which effects complaint behaviors such as, demographic and nationality/culture were included in study.

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Published

2017-09-30

How to Cite

KARASAKAL, S. (2017). RESTORAN İŞLETMELERİNDE MÜŞTERİ ŞİKÂYET DAVRANIŞLARI: LİTERATÜR İNCELEMESİ. Journal of Recreation and Tourism Research, 4(3), 49–59. Retrieved from https://jrtr.org/index.php/jrtr/article/view/196

Issue

Vol. 4 No. 3 (2017): JRTR

Section

Research Paper

License

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.