TURİZM ENDÜSTRİSİNDE KAT HİZMETLERİ ÇALIŞANLARININ İŞ TATMİNİNİ ETKİLEYEN FAKTÖRLERİN BÖLÜMÜ YÖNETENLERİN PERSPEKTİFİNDEN İNCELENMESİ

Abstract

In today’s competitive business environment, employees’ job satisfaction plays a vital role on the success of any business. The principal aim of this study is to reveal the main factors affecting housekeeping employees’ job satisfaction in a hotel. First of all, hospitality industry, structure of housekeeping department, the concept of job satisfaction and the main factors affecting employee job satisfaction were identified through literature review. Secondly, data was collected through carrying out structured in-depth interviews with five housekeeping managers from different five-star hotels in İzmir. The interviewees for the qualitative analysis were selected through convenience sampling. As a result, seven factors were founded that have positive influence on housekeeping employees’ job satisfaction where three factors have negative influence.