Otel Yöneticilerinin İş Etiği Kapsamındaki Uygulamalarının İşgörenlerin İş Doyumu Düzeylerine Etkisi: Beş Yıldızlı Otel İşletmeleri Örneği

Abstract

The aim of this study was to determine the impact of business ethics perceptions on job satisfaction levels of employees working in five-star hotels. Within this scope, the business ethics perceptions job satisfaction levels of the hotel employees were determined and the effect of the employees' business ethics perceptions on job satisfaction levels were determined. Also whether the business ethics perceptions, job satisfaction level of hotel employees change according to some demographic characteristics was identified. Survey technique was used for determining the business ethics perceptions job satisfaction of employees in the hotel establishments. In this respect, the business ethics and job satisfaction scale were implemented on employees of five-star hotels operating in Afyonkarahisar. The data obtained by the questionnaire was analysed in the SPSS program and descriptive statistics (percentage, frequency, arithmetic mean and standard deviation), the t test and variance analyses were used in analysing the data. According to the perceptions of participants about business ethics within this research have a significant relation with the seniority criterions for the participants. As the employers levels of job satisfaction have a significant relation among department and seniority. According to the results of basic linear regression analysis business ethics effects job satisfaction at the upper medium level.