REKREASYON ALANLARINDA HİZMET KALİTESİNİN SERVQUAL YÖNTEMİ İLE ÖLÇÜLMESİ: ILGAZ DAĞI MİLLİ PARKI’NDA BİR UYGULAMA

Abstract

Recreation is any particular activity for what people do in their leisure time for amusement and enjoyment. Forms of recreation include sport, games, gardening, playing the musical instrument, and etc. Quality of service is also important in terms of efficiency and quality of offered services in recreation areas as in all services. In this research is questioned quality expectations and perceptions of students who receive services in the Ilgaz Mountain National Park and is searched which level of their expectations met. In this context, a questionnaire that consists Servqual service quality scale and personal information form were used; the data obtained from the surveys were evaluated using SPSS 16.0 software package on the computer.As a result, it is determined the students perceive highly quality of services in the Ilgaz Mountain National Park recreation areas but due to the higher level of their expectations, and it could not meet their expectations.