The Effect of Psychological Contract on Cyber-Loafing Behavior: Case of Travel Agencies

Abstract

The psychological contract is accepted as a contract that does not depend on a written agreement between the employee and the employer but affects both sides positively. Cyber-loafing behavior means using the working hours of employees inside the workplace for their personal interests by using the internet of the enterprise, sabotaging the work. Considering that these two concepts have an impact on each other, this research was carried out, and it was aimed to evaluate the effect of psychological contract on cyberloafing behavior. The survey was conducted on 400 people working in travel agencies in Antalya, Kayseri, Sivas, Kahramanmaraş and Ankara between February 15, 2018, and March 10, 2018. Participants were selected by convenience sampling method. Frequency analysis, correlation and regression analysis were applied to the data obtained within the scope of the research. Based on the findings of the study, it was determined that the participants' perceptions of psychological contracts were high, and their cyber-loafing behaviors were also high. It was observed that the employees cyber-loaf and it was determined that they participated in the psychological contract statements at a high level. Such a high level means that the participants have violated the psychological contract. As a result of the research, the participants are not aware of violating the psychological contract by performing cyber-loafing behavior. Besides, employees perceive spending time in their work on the Internet outside of work hours as if it is a normal behavior.